What are the responsibilities and job description for the Call Center Customer Service Agent position at Comvox Co?
Department: Comvox Co
Location: New Orleans, LA
Compensation: $38,500 - $48,000 / year
Job Title: Call Center Customer Service Agent
Location: New Orleans, LA
Company: Comvox Co.
About Comvox Co.:
Hey there, fellow communicator! We're Comvox Co, and we're on a mission to revolutionize the way you connect and communicate. Founded with a passion for seamless conversations and innovative technology, we're not your average communications company.
Job Summary:
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service while addressing their needs and concerns. You will be responsible for managing a variety of inquiries, from answering questions about our products and services to assisting with order placements and resolving customer complaints. We are looking for someone who thrives in a fast-paced environment and can handle multiple tasks with professionalism and poise.
Key Responsibilities
- Handle incoming calls from customers with inquiries and concerns.
- Provide accurate information about products and services.
- Assist customers with placing orders and managing their accounts.
- Resolve complaints by conducting thorough investigations and providing effective solutions.
- Document customer interactions in the CRM system for accurate record-keeping.
- Provide feedback to management regarding potential process improvements.
- High school diploma or equivalent; additional certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Familiarity with CRM systems and call center technology.
- Ability to manage stress and stay composed in high-pressure situations.
Benefits:
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and flexible work schedules.
- Opportunities for career advancement and ongoing training.
Salary : $38,500 - $48,000
