What are the responsibilities and job description for the Call Center Customer Service Agent position at Comvox Co?
Department: Comvox Co
Location: Wilmington, NC
Compensation: $38,000 - $48,000 / year
Job Title:Call Center Customer Service Agent
Location: Wilmington, NC
Company: Comvox Co.
About Comvox Co.:
Hey there, fellow communicator! We're Comvox Co, and we're on a mission to revolutionize the way you connect and communicate. Founded with a passion for seamless conversations and innovative technology, we're not your average communications company.
Job Summary:
We are seeking a motivated and dedicated Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive customer experience. As a Call Center Customer Service Agent, you will handle incoming calls, respond to customer inquiries, and resolve issues promptly and efficiently.
Key Responsibilities
- Answer incoming customer calls and provide exceptional service.
- Handle customer inquiries and resolve complaints in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Provide information regarding products and services to customers.
- Assist customers with troubleshooting issues related to their accounts.
- Document call details and customer feedback for quality assurance.
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced setting.
Benefits:
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and flexible work schedules.
- Opportunities for career advancement and ongoing training.
Salary : $38,000 - $48,000
