What are the responsibilities and job description for the Customer Service Assistant position at Comvox Co?
Job Description
Job Description
Description
Job Title : Customer Service Assistant
Location : New Orleans, LA
Job Type : Full-time
About Us :
Emerald Logistix is dedicated to providing high-quality products and exceptional service to our customers. We are looking for a motivated and customer-focused individual to join our team as a Customer Service Assistant. If you have a passion for helping people and excellent communication skills, we would love to hear from you!
Key Responsibilities
- Provide outstanding customer service via phone, email, chat, and in-person interactions.
- Assist customers with inquiries, orders, product information, and issue resolution.
- Process customer transactions, returns, and exchanges efficiently.
- Maintain accurate customer records and update databases as needed.
- Work closely with other departments to ensure customer satisfaction.
- Handle customer complaints with professionalism and provide timely solutions.
- Stay up-to-date with company products, services, and policies.
Skills, Knowledge and Expertise
Benefits
