What are the responsibilities and job description for the Customer Service Representative position at Comvox Co?
Department: Comvox Co
Location: Los Angeles, CA
Compensation: $38,000 - $48,000 / year
Job Description:
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and providing outstanding support to ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a proactive approach to delivering excellent service.
Key Responsibilities
Responsibilities:
Respond to customer inquiries via phone, email, and in-person interactions
Provide accurate information about products, services, and company policies
Resolve customer issues efficiently and professionally
Process orders, returns, and account updates accurately
Maintain customer records and update databases as needed
Collaborate with internal teams to improve customer experience
Identify and escalate complex issues to the appropriate department
Follow company procedures and guidelines to ensure quality service
Skills & Qualifications:
Previous experience in customer service or a related field preferred
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Problem-solving skills and attention to detail
Proficiency in Microsoft Office and customer service software
Ability to work independently and as part of a team
High school diploma or equivalent required
Benefits:
Competitive salary
Career growth opportunities
Comprehensive training and professional development programs
Health and wellness benefits
Paid time off and holidays
Supportive and team-oriented work environment
Salary : $38,000 - $48,000
