What are the responsibilities and job description for the Data Entry Customer Service position at Comvox Co?
Department: Comvox Co
Location: Wilmington, NC
Compensation: $35,500 - $45,500 / year
Job Title:Data Entry Customer Service
Location: Wilmington, NC
Company: Comvox Co.
About Comvox Co.:
Hey there, fellow communicator! We're Comvox Co, and we're on a mission to revolutionize the way you connect and communicate. Founded with a passion for seamless conversations and innovative technology, we're not your average communications company.
Job Summary:
We are seeking a detail-oriented and motivated Data Entry Customer Service Representative to join our dynamic team. In this role, you will be responsible for efficiently managing customer information, entering data into our systems, and providing exceptional customer service. You will act as a key point of contact for our clients, ensuring that their inquiries are handled promptly and accurately while maintaining our high standards of service
Key Responsibilities
- Enter and manage customer data accurately in our database.
- Assist customers with inquiries through various communication channels including phone, email, and chat.
- Resolve customer issues effectively and efficiently, ensuring complete satisfaction.
- Verify and update existing customer information to maintain data integrity.
- Prepare reports and documentation based on customer interactions and data analysis.
- Collaborate with team members to enhance the customer experience and streamline operations.
- High school diploma or equivalent; further education is a plus.
- Proven experience in data entry and customer service roles.
- Proficient in Microsoft Office Suite and data entry software.
- Strong attention to detail with excellent accuracy and typing skills.
- Effective communication skills, both written and verbal.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Benefits:
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and flexible work schedules.
- Opportunities for career advancement and ongoing training.
Salary : $35,500 - $45,500
