Sr Specialist, L&I Organizational Development (LMS Advisor)

Overview

Responsible for the end-to-end administrative functions of our Learning Management System (LMS) supporting the training efforts of our Organizational Development (OD) and Leadership curriculum. Core responsibilities will include communicating, administrating, and maintaining course curriculum information and enrollment data on the Learning Management System; managing relationships with internal and external customers and vendors, and partnering with peer OD members to design, develop and facilitate learning experiences.

Responsibilities

Core Responsibilities

• Oversee all training activities, including scheduling, enrollment, attendance, grades, communication, and evaluation of OD/Leadership Development courses on the LMS.
• Foster strong relationships and collaborate with internal teams and external partners.
• Resolve LMS enrollment and accessibility issues.
• Provide monthly updates and progress reports on ongoing projects and other areas of responsibility.
• Stay updated on Learning & Development industry trends to implement and disseminate innovative training practices.
• Create materials to promote OD/Leadership Development courses and services.
• Offer technical support for SAP/Success Factors, or similar systems.
• Assist in planning and facilitating workshops, leadership offsite events, and teambuilding sessions.
• Identify and share opportunities for continuous improvement of OD programs, processes, and practices.
  
  

Qualifications

Required Education/Experience

• Associate's Degree and 4 years of relevant experience or
• Bachelor's Degree and 3 years of relevant experience.
  
  

Preferred Education/Experience

• Bachelor's Degree and 3 years of relevant experience.
  
  

Relevant Work Experience

• Relevant experience includes: project management, organizational development, leadership development, performance management, consulting, conflict management, coaching and/or related area, required.
• Experience in Learning Management System Administration, project management, MS Office (including pivot tables), statistical data analysis, and strategic problem-solving, required.
• Self-motivated and team-oriented with the ability to work independently, demonstrating professionalism, responsiveness, ethical conduct, and confidentiality, required.
• Strong communication skills with the ability to engage effectively with employees at all levels within the company, required.
• Ability to demonstrate exceptional customer focus to consistently prioritize and address customer needs with proactive solutions, required.
• Must be available to work on-site at our Learning Center 3 to 4 days each week, required.
  
  

Skills And Abilities

• Strong written and verbal communication skills and
• Articulate and responsive to colleagues and
• Effective interpersonal skills and
• Effective leadership skills and
• Assumes personal responsibility for actions and
• Demonstrates a high level of accuracy, even under pressure and
• Possesses flexibility to work in a fast paced, dynamic environment and
• Ability to represent the company with external constituents and
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. and
• Demonstrated time management and priority setting skills and
• Excellent collaboration and team building skills and
• Effective negotiation skills and
• Develops and delivers effective presentations and
• Ability to build strong customer relationships and
• Demonstrated customer service skills and
• Performs work independently with minimal supervision and
• Friendly and service-oriented
  
  

Licenses And Certfications

• Driver's License Required
  
  

Physical Demands

• Ability to push, pull, and lift up to 25 pounds
• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
  
  

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must be able and willing to travel within Company service territory, as needed.