What are the responsibilities and job description for the Marketing and Communications Associate position at Conatus Marketing?
Our firm thrives on adaptability, creativity, and resilience, which have allowed us to strengthen relationships in the telecommunications industry and position ourselves for new, exciting brand partnerships. As our business continues to expand, we are seeking a Marketing and Communications Associate to support our growth. This role involves developing both established and new customer relationships, leveraging a lead-generated database and direct marketing strategies inside the retail marketplace.
Key Responsibilities:
- Collaborate with management to stay informed on client products, services, promotions, and policies to effectively communicate and market services
- Engage with customers in a professional and approachable manner, addressing questions and concerns.
- Deliver tailored product and service solutions during one-on-one customer interactions.
- Handle sensitive customer information with confidentiality and comply with client privacy policies.
- Provide feedback and suggest improvements to management to enhance customer and client satisfaction.
- Represent the company and its clients professionally in all business interactions.
Qualifications:
- Experience in a customer-facing role, preferably in marketing or sales.
- Ability to follow instructions and collaborate effectively within a team environment.
- Technologically proficient, with the ability to quickly adapt to new software and updates.
- Strong organizational, time management, and prioritization skills.
- Exceptional communication abilities, with a focus on empathy and emotional intelligence.
- Commitment to integrity, transparency, and maintaining high ethical standards.
