Overview

We offer a career that goes beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees.

Our values define our path forward: welcoming, respectful, and skillful care.

Responsibilities

• Resolve escalated problems via communications with customers, including employers, insurance companies, TPAs, and labs.
• Process rebills and compose correspondence to customers.
• Monitor account aging reports for timely collection.
• Review documents and reconcile discrepancies, making necessary adjustments.
• Perform account payment reconciliations with incoming receipts.
• Prepare periodic reports on A/R and past due accounts for management and clients.
• Negotiate repayment terms on past due accounts.
• Decide when to refer accounts for collection or write them off.
• Train new employees and assist peers.
• A/R Aging Report:
  • Determine when adjustments are necessary and apply.
  • Resolve Employer Issues, such as misapplied or missing payments.
• Documentation:
  • Interact with clinics to resolve invoice charges or issues and secure supporting documentation.
• Rebills:
  • Monitor rebills for open balances and take action.
  • Schedule and distribute work to meet deadlines and facilitate efficient workflows.

Qualifications

Education/Credentials

• High school diploma or GED equivalent.

Job-related Experience

• At least three years of demonstrated collection experience (occupational health preferred).

Job-related Skills/Competencies

• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
• Make decisions by using logic to identify key facts, explore alternatives, and propose solutions.
• Provide outstanding customer service and deal with people tactfully and professionally.
• Handle sensitive and confidential information in accordance with federal and state laws and company policies.
• Familiarity with Microsoft Excel, Outlook, and Word is required.
• Communicate effectively and professionally.
• Manage time efficiently.
• Make decisions by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Provide excellent writing and documentation skills.
• Work independently.
• Handle multiple tasks, projects, duties, and priorities when assigned.