What are the responsibilities and job description for the Customer service representative position at Concentrix?
Description
This position provides customer service support and resolution of non-routine problems regarding client's product or services.
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?
Would you like to join a company that earns " World’s Best Workplaces , Happiest Employees , and Best Companies for Career Growth awards every year?
Then a Customer Service Representative position at Concentrix is just the right place for you!
As a Customer Service Representative, you’ll join an organically diverse team from 70 countries where ALL members contribute and support each other’s success and well-being, proudly united as game-changers.
Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative, you will :
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard / unstructured and require some clarification or conceptual thinking
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Track, document and retrieve information in call tracking database
- Deliver expert customer experiences with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
Other qualifications for our Customer Service Representative role include :
- High school diploma with six months of customer service experience preferred
- Strong computer navigation skills and PC Knowledge
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Must reside in the United States or have a valid U.S. address for residence
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, We champion our people. That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.
And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with :
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics : Network of Women, Black Professionals, LGBTQ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.
Location : USA, Valdosta, GA
USA, Valdosta, GA
Language Requirements :
English
Time Type : Full time
Full time
Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature.
Last updated : 2024-09-01
