What are the responsibilities and job description for the Organizational Change Manager (SAP Enable Now) position at Concentrix?

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Job Title :

Organizational Change Manager (SAP Enable Now)

Job Description

We're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers :

Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country / region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

LI-Remote

Summary :

This role will work with internal and external partners in the development and utilization of standard, industry-proven tools and processes to help equip leaders in leading organizational change and ensure successful change adoption on identified initiatives. The role will work within a matrix organization with other business partners, including technology, finance, HR, executive leaders, and external teams and customers to positively affect business performance by accelerating change initiatives.

If working remotely, you will need to travel to Omaha, NE 1 week / month. If open to relocating to Omaha, NE you will work in a hybrid office model.

Specifically, this role is responsible for working with the change management team to :

Lead change management planning and execution for initiatives in accordance with the standards and guidelines defined by the PMO / OCM leadership team

Develop change management plans in an interactive, incremental manner based on a situational awareness of the change and the groups being impacted

Deploy (with the rest of the change management team) a set of actionable and targeted change management plans including communication plans, stakeholder roadmaps, coaching plans, training plans, and resistance management plans on a situational awareness of the change and the groups being impacted

Leverage the customized Up Prosci change management methodology and apply as appropriate for the business environment, adjusting as needed to ensure focus is on execution and impact for the people-side change driven by a transformation initiative

Co-create a robust and comprehensive communication plan for both internal and external communications; developing and delivering communications through multiple channels; ensuring messages are being delivered to the right audience at the right time in the right channel, in a consistent and engaging format

Conduct ongoing impact analysis to assess change readiness, identify important partners and manage anticipated resistance. Identify, analyze, and prepare risk mitigation tactics to ensure the project plan is delivered on time and meets defined requirements.

Design and execute the change agent / change champions plan and resistance management plan

Coach and provide ongoing support to executive team, stakeholders, and project team in role as change agents.

Identify required behavior adoption and assess the evolution of adoption and sustainability for the initiative to be successful and achieve expected results Duties and responsibilities

Deploy and deliver effective, measured and continuously improved change management best practices for the success of enterprise and other large-scale transformational initiatives

Deploy the standard change management and organizational principles to ensure a common language and approach to change management.

Requirements :

Minimum of 8 years in Change Management or a similar field.

Demonstrated experience with change management initiatives.

1-2 SAP projects (experience with SAP Enable Now would be ideal)

Candidate should demonstrate OCM skills as :

Change Management Expertise : Understanding of change management principles, methodologies, and tools.

Communication Skills : Excellent verbal and written communication skills to convey change initiatives effectively.

Leadership Abilities : Ability to influence and lead others toward successful change adoption.

Problem-Solving Skills : Aptitude for identifying issues and creating effective solutions.

Project Management Skills : Strong organizational skills to manage multiple change projects concurrently.

Stakeholder Management : Ability to engage and manage a variety of stakeholders, including executives and employees.

Emotional Intelligence : High level of emotional intelligence to understand and manage personal and others' emotions.

Training and Development : Skills in designing and delivering training sessions to support change.

Adaptability : Flexibility to adapt strategies in response to changing circumstances within the organization.

Change management certification is desirable (Prosci certification preferred).

Salary Range :

The base salary range for this position is $91,457 - $137,186., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The position will be posted for 3 weeks from its posting date of 12 / 20.

LI-Remote

ConcentrixCatalyst

Location :

USA Omaha 222 South 15th Street, Suite 402S

Language Requirements :

Time Type :

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity / Affirmative Action Employer including Disabled / Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites :

English

Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .

Salary : $91,457 - $137,186

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Organizational Change Manager (SAP Enable Now)

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