What are the responsibilities and job description for the Collections Specialist position at Concern for Independent Living?
Title
Collections Specialist
About the Organization :
Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.
Position : Property Manager
Full-Time / Part-Time :
Full-Time
Location : Ronkonkoma
Salary : 50,000
Days / Hours :
Monday - Friday; 9am - 5pm
Description :
Concern Housing is seeking a Collections Specialist who will play a critical role in supporting the financial health of a nonprofit housing agency managing 1,600 residential units. This position ensures timely rent collection and works to resolve outstanding balances while maintaining a compassionate and professional approach aligned with the organization's mission to provide safe, affordable housing.
Responsibilites Include but are not limited to :
- Rent Collection & Account Management :
- Monitor tenant accounts to ensure rent payments are received in a timely manner.
- Generate and distribute monthly rent invoices and notices.
- Follow up on delinquent accounts and communicate with tenants to resolve past-due balances.
- Tenant Communication :
- Conduct outreach to tenants via phone, email, and written correspondence to address payment issues.
- Provide clear explanations of account statuses, balances, and repayment options.
- Offer support in accessing financial resources or rental assistance programs, when applicable.
- Compliance & Reporting :
- Ensure collections activities comply with federal, state, and local housing laws and regulations.
- Maintain accurate and up-to-date records of all tenant communications and account activities in the property management system.
- Prepare monthly and quarterly reports on collections performance and delinquency rates for management.
- Collaboration with Internal Teams :
- Work closely with property managers and finance staff to address tenant concerns and coordinate eviction prevention efforts.
- Partner with social services staff to connect tenants with supportive resources.
- Conflict Resolution & Problem-Solving :
- Act as a mediator between tenants and the agency to resolve disputes related to rent and payments.
- Negotiate payment plans for tenants facing financial hardship, ensuring sustainable solutions for both parties.
- Legal Process Support :
- Assist in preparing documentation for legal proceedings related to evictions or collections.
- Represent the agency in tenant hearings or court proceedings, if required.
Salary- $50,000
Position Requirements :
High school diploma or equivalent required; associates or bachelors degree in finance, business administration, or a related field preferred. Minimum of 23 years of experience in collections, property management, or a related field. Proficient in Property management software (ex; Yardi, AppFolio), Microsoft Office Suite and working in affordable housing or with nonprofit organizations is a plus. Excellent communication and negotiation skills and strong organizational skills and attention to detail. Must be able to handle sensitive and confidential information with discretion. Familiarity with fair housing laws and tenant rights a plus.
Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship / Clinical Supervision. Referral Bonuses are also available!
EOE Statement :
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
Employment Type : Full Time
Salary : $50,000
