What are the responsibilities and job description for the Infrastructure Production Support/ Help Desk/ Desktop Support position at Conch Technologies, Inc?
Hi,
Greetings from Conch Technologies Inc
Help Desk Infrastructure Production Support ( ITIL )
Location: Columbus/OH, Plano, TX/ Jersey City NJ ( Onsite day 1 )
Duration; 12 Months Contract
Job Responsibilities
Naveen
US IT Recruiter
Conch Technologies Inc,
6750 Poplar Ave # 711, Memphis, TN.
Direct: 901-317-3454
Email: naveeng@conchtech.com
Greetings from Conch Technologies Inc
Help Desk Infrastructure Production Support ( ITIL )
Location: Columbus/OH, Plano, TX/ Jersey City NJ ( Onsite day 1 )
Duration; 12 Months Contract
Job Responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
- 2 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Knowledge of one or more general purpose programming languages or automation scripting
Naveen
US IT Recruiter
Conch Technologies Inc,
6750 Poplar Ave # 711, Memphis, TN.
Direct: 901-317-3454
Email: naveeng@conchtech.com
