What are the responsibilities and job description for the Senior Care Coordinator / Home Care Scheduler position at Concierge Care?
Our rapidly expanding home healthcare company is seeking a full-time Senior Care Coordinator / Scheduler to join our team. This role requires a proactive individual with exceptional customer service skills, a keen attention to detail, and the ability to manage multiple tasks in a fast-paced, independent work environment. The ideal candidate should maintain a positive attitude, remain calm under pressure, and be capable of performing the following responsibilities:
Key Responsibilities:
- Handle a high volume of incoming calls with professionalism and efficiency.
- Refer qualified caregivers (CNAs) from a pool to clients on an ongoing basis.
- Communicate clearly and effectively, both in writing and verbally.
- Maintain strong organization and attention to detail in all tasks.
- Collaborate with the team while providing excellent customer service.
- Serve on-call as required.
- Answer phone calls during regular office hours (Monday – Friday, 9:00 AM – 5:00 PM).
- Be available to take calls after hours (weekends, Friday 4:30 PM through Monday 9:00 AM).
Education and Experience Requirements:
- High school diploma or equivalent.
- Minimum of one year of related healthcare experience.
- A valid driver’s license is required.
Knowledge, Skills, and Abilities:
- Outstanding customer service skills and a client-focused approach.
- Strong understanding and ability to follow company policies and procedures.
- Excellent oral and written communication skills, with the ability to actively listen.
- Capacity to work independently while maintaining confidentiality and meeting deadlines.
- Demonstrate integrity, discretion, and fairness in line with company standards and policies.
- Skilled in organizing, prioritizing, and managing daily tasks.
- Ability to build positive working relationships with management, colleagues, and staff.
- Professional appearance and demeanor.
- Friendly, patient, and clear communication on the phone with clients and team members.
- Proficiency in computer applications, particularly Word and Excel.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Medical Specialty:
- Home Health
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $18
