What are the responsibilities and job description for the Pharmacy Benefits Customer Service Rep position at Concierge Third Party Administrator?
Job Summary
We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive experience while maintaining a thorough understanding of our products and services. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products, services, and policies.
- Assist customers with account management tasks, including updates and changes.
- Resolve customer complaints efficiently while maintaining a high level of professionalism.
Experience
- Previous experience in a customer service role is preferred.
- Strong data analysis skills to interpret customer feedback and improve service processes.
- Knowledge of PBM regulations is a plus.
- Excellent verbal and written communication skills are essential.
- Ability to work independently as well as part of a team in a fast-paced environment.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $35,214.00 - $45,500.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Oklahoma City, OK 73134 (Required)
Ability to Relocate:
- Oklahoma City, OK 73134: Relocate before starting work (Required)
Work Location: In person
Salary : $35,214 - $45,500
