BILINGUAL PROGRAM COORDINATOR

Description

Duties and Responsibilities (Benefits and Resources):

In collaboration with administrators and Coordinator(s),

• Leads the efforts identifying of community sites, events and activities for recruitment of individuals and families eligible for benefits, credits and programs that stabilize standards of living;
• Coordinate and execute activities to expose individuals and families eligible for benefits, credits and programs within the local community;
• Establishes rapport with individuals and families eligible for benefits, credits and programs, answering questions as appropriate; 
• Gathers and interprets relevant information to support recruitment and registration for benefits, credits and programs within the local community;
• Obtains and uses necessary information to register and enroll individuals and families for benefits, credits and programs, safeguarding personal information as legally appropriate;
• Monitor and set the schedule for in-house and community settings for client service, assure completion of client assessment information, maintaining the security and privacy of all client information.
• Review tracking data completed by Program Specialist(s) to update Program Supervisor on progress to program goals;
• Manage  structured community engagement processes and implementation
• Finalize narrative reports to funders and the Board of Directors, as needed;
• Participate in agency, staff and funder meetings and trainings, as appropriate.
• Participate in ongoing individual supervision.
• Conduct bi-weekly supervision with Program Specialists.

Qualifications

Qualifications and Requirements:

Identification and Clearances

• Bachelor’s degree; A combination of education and significant experience accepted in lieu of degree will be considered
• Ability to pass background checks, i.e., Federal Criminal History Record Information, National Sex Offender Registry, PA Access to Criminal History and PA Child Abuse History

Technology Proficiency

• Proficiency in computer programs and applications, i.e., Microsoft 365 Suite

Language Proficiency

• Bilingual and/or multilingual; Spanish and English

Professional Proficiency

• Understanding of client confidentiality and the Health Information Portability and Accountability Act (HIPAA)
• 2-3 years of human services, social work or similar experience in client community services.
• Three years of administrative and public benefits experience preferred.
• Advanced knowledge of CHIPS, food stamps, TANF, SNAP, housing referrals, unemployment and other such benefits as may be appropriate, along with translation/ interpretation of forms and applications preferred.

Physical Demands:

Careers within human services require a variety of functional abilities. The physical demands described here represent the requirements of an employee successfully performing the essential functions of this position.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Gross motor skills: Move within confined spaces, maintain balance in multiple positions
• Fine motor skills: Pick up objects with hand, write with a pen, use a computer or tablet
• Physical endurance, strength and mobility: Stand, walk, sit, climb stairs, balance, stoop, kneel, crouch, carry equipment/supplies, occasionally lift or move up to 25 pounds
• Hearing and visual: Hear normal speaking level sounds, see information up to 24 inches away
• Reading and math: Read and understanding written documents, perform basic mathematical operations, read and interpret eligibility scales
• Emotional stability: Establish professional relationships, provide emotional support as needed, focus attention on task
• Interpersonal and communication skills: Listen and comprehend spoken and written work, manage information

Work Environment:

As a Program Coordinator, you will split your time between office-based tasks and fieldwork. Key expectations include:

• Field Work:
  • Regular travel to field sites, including community organizations, partner locations, and project sites.
  • Ability to navigate diverse environments (outdoor, rural, urban) and travel for long hours or overnight stays as required.
  • Physical demands include walking, carrying equipment, and working in varying weather conditions.
• Office Work:
  • Manage program documentation, data analysis, and reporting tasks.
  • Collaborate with team members and stakeholders remotely, providing updates and sharing insights from the field.

Salary : $48,000 - $50,000