What are the responsibilities and job description for the Patient Appointment Scheduler/Coordinator position at Concord Recovery Center?
A Scheduler will serve as the coordinator for schedules and appointments, often between doctors and patients. Schedulers must listen to the needs of the person requesting the appointment in order to determine the amount of time the appointment will require and then find the time that works best for both the patient and the medical professional. They should be professional and have the ability to manage multiple calls. A good Scheduler can determine the priority of patients’ needs to determine when an immediate slot should be found or if a patient can come in based on the current schedule. Schedulers also manage cancellations, including a doctor who may need to reschedule a full day, finding the best alternatives for all involved.
Examples of tasks a Scheduler may need to perform include:
- Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
- Scheduling appointments for patient consultations, procedures and visits with medical personnel
- Liaise and coordinate with health care professionals about schedules, patients and any changes
- Accept and submit insurance claims and payment, as well as perform billing duties
- Resolve scheduling conflicts as they occur
- This position is an 8-5 PM, but there maybe some overtime.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Paid time off
Schedule:
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16