What are the responsibilities and job description for the Sales Operations Specialist position at Concord Technologies?
Sales Operations Specialist
Concord Technologies is currently seeking a Sales Operations Specialist for its growing team in Seattle, Washington. We are looking for someone who loves data and loves sales technology.
Why should you join us?
(1) YOU'LL BE ENGAGED. We have a lot of cool things to solve and markets to own. Want to test something? Great – go for it! Self-starters are encouraged and micromanagers are not part of our team.
(2) YOU'LL HELP SOLVE THE RIGHT PROBLEMS. If you love problem solving, stop reading and apply. Seriously.
(3) YOU'LL WORK WITH PEOPLE AS PASSIONATE AS YOU ARE. You will be part of a fun, high performing Revenue Operations team that has a few simple expectations: no drama, high quality, accountability, collaboration, mutual respect, execution, and compassion.
Here's the thing: We're growing. And if your idea of a good time is being a part of something big, then this is the place—and the team—for you.
Essential Functions:
Reporting & Data Management
- Create and maintain dashboards, reports, and analytics systems that deliver the metrics to develop insights and make recommendations on areas of business opportunity and optimization.
- Monitor & maintain data quality and integrity within sales systems.
- Own the sales data, ensuring we are using scalable processes and best practices to capture and maintain clean data systems in our systems of record.
Process Management & Improvement
- Own & maintain the key workflow process within the sales organization & also collaborate closely with other departments on cross-department related processes/
- Identify gaps and inefficiencies in sales processes and workflows and recommend improvements to enhance operational efficiency.
- Leverage Project Management skills to execute key initiatives and inter-departmental projects.
- Be the subject matter expert on core sales-related revenue processes like opportunity management, win rate conversions & post-implementation related processes.
- Lead sales enablement efforts on relevant processes.
Tech Stack Management
- Manage technical and workflow aspects of sales systems (primarily Salesforce & internal platforms) used to generate, distribute, and report on opportunities & accounts.
- Evaluate new technologies and add-on applications to improve and optimize sales team performance.
- Serve as the primary contact for sales operations-related vendors.
- Work with internal departments to ensure the security & compliance of the tech stack.
Position Requirements:
- 1-5 years’ experience in sales operations and/or business operations preferred
- Bachelor’s degree
- Strong analytical skills (including strong Microsoft Excel skills) and experience with reporting and data analysis.
- Proficiency in building, integrating and maintaining best practices within sales operations platforms (primarily Salesforce).
- Technically capable, excellent communicator, and a desire to improve processes.
- The ability to work empathetically, putting yourself in someone else's shoes and seeing the world through their eyes, and creating workflows and analysis that allows them to do their job more effectively.
- Ability to extract compelling insights and trends from data and systems by asking strategic questions.
- Prioritize and manage your time and workload across multiple projects at once, coordinating with the different commercial teams and internal partners to set and meet deadlines.
The compensation range for this role is $100,000 - $120,000 OTE. Range can flux dependent on experience.
Additional employee benefits at Concord Technologies:
- 401K plan w/ 6% company match (vests immediately)
- Flex-Time off sick time
- 10 company holidays
- Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees dependents, Concord covers 60% of premiums.
- Voluntary insurance options:
- Pet insurance
- Employee Life and AD&D
- Spousal Life and AD&D
- Child Life and AD&D
- Paid Parental Leave program
- Free unlimited ORCA card (Seattle area residents)
- Employee Rewards and Recognition through NectarHR
- Unlimited access to Udemy for Business
About Concord Technologies:
Concord Technologies is a provider of secure document exchange, intelligent document automation, and workflow solutions to healthcare providers, payers, and other highly regulated businesses. Concord’s suite of solutions has been providing swift and secure document transmission for more than two decades, transmitting 3 billion pages a year while supporting more than 1,500 organizations every day. The company is also recognized for its best-in-class development of new artificial intelligence technologies and industry-leading applications that help its customers grow and manage their business. Concord’s superior service and forward thinking have been rewarded with a client retention rate of more than 98% year over year.
Concord Technologies is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Salary : $100,000 - $120,000
