Delivery Operations Analyst

About us

Concord isn't your typical consulting firm; we're an execution-focused company passionate about delivering results. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data.

Our services and solutions include Data and Analytics (Snowflake, Databricks, Martech, Analytics), Digital Experience (Salesforce, Headless Commerce, UI/UX), and Engineering and Application Services (Application Modernization, Greenfield Apps, Portal Buildout, etc.).

We are seeking a Delivery Operations Analyst/Coordinator to work across functional areas such as Delivery, Finance, Delivery Operations, People Operations, and Recruitment to ensure seamless communication and flawless service. This role requires a person who sweats the details, so our Delivery Team can focus on providing award-winning data and analytics and world-class customer experiences. This role is new to our business unit as we scale, and we anticipate the perfect hire is a detail-oriented and organized communicator who takes ownership of driving end-to-end processes across functional areas.

What you will be doing

• Work with the Data & Analytics Business Unit, Recruitment, and People Operations to coordinate recruiting, hiring, and onboarding.
• Work with the Data & Analytics Business Unit and Finance to ensure accruals, invoicing, and POs are sent and collected on time.
• Provide a centralized point of contact between other functional areas and the Data & Analytics Business Unit.
• Host a monthly cross-functional meeting to ensure all functional areas know what the others are working on; proactively note downstream impacts and support necessary coordination to avoid disruptions.
• Work with the Finance and DeliveryOps teams to analyze & interpret weekly and monthly reporting for BU leadership; support data hygiene required for reliable reporting
• Drive and introduce operational efficiencies — gather requirements and coordinate with cross-functional areas as needed.
• Maintain consistent file governance across SharePoint, Teams, and Confluence.
• Support account program/project management as required.
• Coordinate with BU leadership to complete special projects as required within the realm of operational efficiencies and cross-functional orchestration.

What we are looking for

• 3 years of agency or consulting experience.
• Strong knowledge of Program Management & Delivery Operations subject matter.
• Experience leading cross-functional projects and communications.
• Experience with Microsoft and Atlassian is a must.
• Experience with Data & Analytics is a plus.
• Experience with Salesforce admin, Parallax, JazzHR is a plus.
• Strong interpersonal, written, and verbal communication skills.
• Exceptionally organized with the ability to multi-task on multiple projects in a fast-paced environment, while maintaining attention to detail and flawless customer-centric focus.
• Ability to drive outcomes and take ownership of cross-functional initiatives.
• BS/BA in Business, Program Management, Communications or related fields.

What we offer

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
• Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
• Disability Insurance: Short- and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
• Paid Time Off (PTO) and Holidays: PTO and paid company holidays.
• Employee Assistance Program (EAP): Access to personal and professional support resources.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Additional information

• Employment type: Long-term full-time role.
• Location: Candidates located in Kansas City or Minneapolis.
• Interview process: (1) Introductory call, (2) take-home assessment, and (3) panel interview with the hiring team.
• Requirements: must be authorized to work legally in the US without sponsorship, now or in the future.