RN, Triage & Workflow Supervisor

Concordia Visiting Nurses is a Medicare-certified, state licensed, Medicaid approved home health agency operating in nine Western Pennsylvania counties. For well over a decade, Concordia Visiting Nurses has provided high-quality skilled nursing, palliative care, and a variety of therapy services to our patients. Our goal is to deliver quality home health services, in good faith, to those who entrust themselves to our care and to minister to the unique needs of each individual with respect, dignity, and compassion. We strive to hire excellent people at Concordia - and keep them as well!

Concordia Visiting Nurses is a hiring a Full-time Triage/Weekend Workflow Supervisor. The schedule for this position varies but consists of a mix of weekdays and weekends, daylight and overnight hours.

Position Summary

The Triage/Weekend Workflow Supervisor is a licensed health care professional that oversees the day-to-day operations of the Triage/Weekend Workflow Teams. These teams receive and assess telephone calls from patients, families, and referral sources to advise and coordinate the level of decision making required from the communication. It is the responsibility of the triage/weekend workflow nurse to determine the medical assessment and/or education required either by telephone conversation, nursing visit or communication to other service lines or departments the next day. The triage/weekend workflow nurse collaborates with all Interdisciplinary Group members and facilitates communication between the home health teams ospiceand the patient’s attending physician consistent with the patient’s Plan of Care.

Qualifications

• Current Registered Nurse (RN) license in the state of Pennsylvania
• Knowledge of OASIS guidance required
• Minimum of [2] years of current experience as a professional nurse in a medical/surgical environment and [1] year home health experience preferred
• Possesses strong assessment, problem solving and decision-making skills
• Expertise in pain management, symptom control, crisis intervention, and family support
• Solid computer skills, including Word, Excel and electronic medical record (EMR) programs
• Excellent organizational skills with attention to detail
• Outstanding communication skills (both written and verbal); must communicate in a warm, professional manner
• Reliable independent means of transportation with a valid Pennsylvania driver’s license and at least the minimum state required vehicle insurance
• Knowledge base of agency policies, federal and state regulations, and third-party payers
  
  

Responsibilities

• Supervises day to day operations of the triage/weekend workflow team.
• Researches concerns/issues in a timely manner
• Performs one on one training for team members upon hire and at regular intervals to ensure that work performance and customer service standards are being met
• Conducts annual performance evaluations of all direct reports
• Responsible for payroll and approval of time sheets and assists with leave of absence tracking
• Creates and maintains monthly employee schedules and daily task assignments
• Responsible for progressive disciplinary and counseling for employees, as needed
• Triages and helps patients, caregivers/families, interdisciplinary team members and health care providers as it relates to patient problems, concerns, and/or questions
• Manages patient’s symptoms pursuant to physician orders; obtains changes in orders as needed and updates the patient’s Plan of Care and medication list accordingly
• Assesses the patient/family’s need for a home visit; contacts the appropriate clinician to schedule the visit and maintains communication with the patient/family of the expected visit time
• Guides, supports, and provides education to home health patients and families via telephone or virtual communication
• Orders durable medical equipment and supplies for the patient as needed
• Documents all communication services provided in the patient’s electronic medical record ensuring that all care provided is consistent with the patient’s Plan of Care
• Attends and participates in staff meetings and other related activities when required
• Completes required in-services; ensures all required continuing education credits are obtained for licensure renewal
• Demonstrates an understanding of, home health policies and procedures, and participates in projects when requested
• Monitors workflow for all entities and ensures completion when needed.
• Holds meetings with the Triage/Weekend Workflow teams quarterly and as needed.
• Obtains initial insurance authorization for home health care services, when required.
• Reviews and approves the referral for accuracy and completeness in the EMR. Reviews clinical documentation for compliance and completeness in a timely manner.
• Reviews OASIS and plan of care for accuracy and completeness.
• Review and process clinical workflow tasks related to reviewing the first two tasks in the OASIS for timeliness and delivery of quality care.
• Possesses knowledge about payer processes and requirements to bridge the gap between provider and payer and to effectively meet the needs of both, ultimately for the patient’s benefit.
  
  

Benefits

Health/Dental/Vision Insurance

Workplace Wellness

403(b) Retirement Plan

Paid Life Insurance Policy

Direct Deposit

Tuition Reimbursement Program

Vacation/PTO

Paid Holidays

Competitive Wages

Referral Program

Seniority/Appreciation Bonuses

Funeral Leave

Voluntary Benefits

Employee Assistance Program

EOE

Benefits and Wages may vary based on location.

Minimum hours worked per week/status may be required for certain benefit eligibility.