Vice President of Resident Care (Clinical Services)

SUMMARY

The Vice President of Resident Care (Clinical Services) is a key member of the executive leadership team responsible for overseeing all aspects of resident care delivery across the organization and all communities. This role provides strategic and operational leadership in the areas of labor management, Electronic Medical Records (EMR) systems oversight, regulatory compliance, resident care training, and quality assurance. The VP of Resident Care (Clinical Services) ensures that all clinical programs meet or exceed standards of care, regulatory requirements, and align with the organization’s mission, vision, and strategic goals.

Key Responsibilities:

Leadership & Strategy

• Develop and execute resident care operational strategies to support organizational growth and high-quality resident care.
• Serve as a strategic advisor to the executive team on resident care matters, trends, and regulatory changes.
• Lead and mentor a high-performing clinical leadership team, fostering a culture of excellence and accountability.

Labor Management

• Oversee resident care workforce planning, staffing, scheduling models, and labor optimization to ensure efficient and effective service delivery.
• Partner with Human Resources to support resident care recruitment, retention, and performance management initiatives.
• Monitor productivity and labor cost metrics, implementing improvement initiatives where needed.

EMR System Oversight

• Provide executive oversight of the EMR system, ensuring optimal configuration, compliance, and functionality.
• Partner with IT and resident care teams to support implementation, upgrades, and user training.
• Monitor documentation standards and drive initiatives to improve accuracy, efficiency, and clinical usability.

Regulatory Compliance & Quality Assurance

• Ensure compliance with all federal, state, and local healthcare regulations, including AHCA, CMS, OSHA, HIPAA, and accreditation bodies (e.g., ACHC, etc.).
• Develop and implement comprehensive quality and compliance programs, including risk assessments and corrective action plans.
• Lead internal and external audits and ensure timely resolution of identified issues.

Field Audits & Performance Monitoring

• Conduct regular field audits to assess compliance with resident care protocols, documentation standards, and quality of care.
• Analyze audit findings and collaborate with clinical leadership to implement improvements.
• Report key performance indicators and trends to executive leadership on a regular basis.

Training & Clinical Development

• Oversee development and implementation of resident care orientation and ongoing education programs for all resident care staff.
• Ensure competency assessments, continuing education, and professional development opportunities are in place and up to date.
• Champion evidence-based practice and ongoing clinical excellence initiatives.

Other Clinical Operations

• Collaborate cross-functionally with departments such as Accounting, Operations, and HR, to support organization-wide initiatives.
• Serve as a liaison to external partners, regulatory bodies, and industry stakeholders on clinical matters.
• Lead or participate in clinical committees, task forces, and special projects as needed.

Qualifications:

• Education: RN License preferred, or Licensed Practical Nurse
• Experience: Minimum 5 years of progressive leadership experience in clinical operations, with at least 2 years in a multi-unit leadership role.
• Proven experience managing large clinical teams, EMR systems, and regulatory compliance programs.
• Strong understanding of healthcare regulations, labor management practices, and clinical quality standards.
• Excellent leadership, communication, training and strategic planning skills.

Required Skills and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Demonstrated record of success in a leadership capacity of a senior living community as well as oversight of multiple communities.

· Licensure required by the state.

· Valid driver’s license and satisfactory driving record.

· Ability to satisfy Level II background screening requirements.

· Ability to read and interpret financial statements and manage a budget.

· Work history demonstrating strong ability to hire, direct and manage associates.

· Excellent communication skills, both verbal and written.

· Excellent organizational and time management skills.

· Proficient in use of computers and computer software programs (Microsoft Word, Excel, etc.) and standard office equipment.

· Successful training and/or onboarding of Directors of Nursing.

· Ability to work evenings, weekends and travel 2-3 days per week.

· Supports a dignified and caring atmosphere with residents, residents’ families, visitors and Team Members.

· Protects privacy and confidentiality of information pertaining to the resident, Team Member, residence, company information and records.

· Maintains safe and secure working environment and practices safe working habits.

· Organizes and participates in training, in services, and attends meetings as required.

· High school diploma.

Must possess high-energy/enthusiasm, be a self-starter, have excellent time management skills, a strong initiative, and superior verbal/public speaking skills

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively communicate in English and understand and follow written and oral instructions.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Effective written and oral communication skills are essential.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid nursing license (including Nurse Licensure Compact) and must possess and maintain a safe, valid driver’s license and access to a private vehicle for business use.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the Team Member is regularly required to talk and/or hear. The Team Member is frequently required to stand, walk, and reach with hands and arms. The Team Member is occasionally required to sit and stoop, kneel and crouch. The Team Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Language:

• English (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person