What are the responsibilities and job description for the Global Systems Operations Specialist position at Condé Nast?
Job Description
Location : London, GB
Condé Nast is a global media company, home to iconic brands including Vogue, GQ, Glamour, AD, Vanity Fair and Wired, among many others. Our award-winning content reaches 84 million consumers in print, 367 million in digital and 379 million across social platforms, and generates more than 1 billion video views each month.
We are headquartered in London and New York, and operate in 31 markets worldwide, including China, France, Germany, India, Italy, Japan, Mexico & Latin America, Spain, Taiwan, the U.K. and the U.S., with local licence partners across the globe.
The Role
The primary purpose of the Global Systems Operations Specialist role is to support the Manager, Global Sales Systems who manages the order management system, AdBook, used by the Revenue Organization within Condé Nast.
This includes AdBook day to day end user support, executing against requests submitted by the business to enhance or modify AdBook, supporting the management of the AdBook product catalog, and assisting with daily system maintenance spanning from user management to troubleshooting issues encountered by end users.
This role will report to the Manager, Global Sales Systems. This role will support a mix of Condé Nast’s US market as well as Condé Nast’s European markets including the UK, Spain, Italy, France, and Germany as needed.
What will you be doing?
User Support / ticket response via ServiceNow tool
Test and verify new functionality
Create and distribute release notes to the business
Proactively anticipate internal AdBook user groups’ business needs
Create and deliver reports to the business
Requirements documentation
Deliver training on new and existing functionality
Maintain training documentation
Collect end user feedback and proactively identify opportunities for improvement
Liaise with Technology and vendors, as applicable, to deliver new functionality
Participate in feature refinement sessions with Tech team
Execute against roadmap initiatives
Support the development and maintenance of the AdBook product catalog which includes display, video, social, email products, and print products
Support new market launches as needed
Who you are :
Minimum 2 years of media planning, ad operations, or other relevant media industry experience
Effective communication, problem solving, and detail orientation
Strong understanding of the inner workings of a digital advertising organization
Ability to orchestrate cross-functional tasks and collaborate across multiple internal teams
Intermediate Excel knowledge desired
First hand experience using Salesforce, AdBook (or other OMS), and / or GAM (Google Ad Manager) a plus
Fluency in French, Spanish, Italian, and / or German a plus
Bachelor’s degree
What benefits do we offer?
25 days holiday and extra days of annual leave for life events
Core hours
Competitive pension scheme
Bupa Private Healthcare
Enhanced maternity leave and family leave
Season ticket loans
Cycle to work scheme
Employee Assistance programme
Bring your dog to work
A wide variety of wellness benefits including gym discounts
Discounts and Magazine Subscriptions
Employee Resource Groups to provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce
Condé Nast Learning Hub where you’ll find all Condé Nast-developed learning courses and training, and over 16,000 courses in seven local languages
