What are the responsibilities and job description for the Call Center Operations Manager position at Conditioned Air Company of Naples, LLC?
UNLEASH YOUR POTENTIAL and MAKE AN IMPACT!
Join Our Growing Team! At Conditioned Air, empowering minds fuel innovation.
We are now seeking a experienced and skilled Call Center Operations Manager.
Our Mission is to provide products and services, in an honorable way, that exceed the expectations of each one of our clients. Success Depends on Employees Like You, who pride themselves in teamwork, professionalism, knowledge, ability, loyalty, and exceeding customer expectations.
We Want Our Employees to Thrive and Grow, a place where a job is more than a job, always preparing to achieve the next step of personal and professional success. We continually invest in you. Call Center Operations Manager must have or be able to:
- Direct the entire operations of the organization’s contact center facility. Implements and reviews policies and operating structure of the contact center.
- Monitors the interactions to ensure that the expectations of the customers are met.
- Performance metrics include call efficiency, low abandonment rate, high conversion rates, staffing utilization, acceptable turnover, and financial performance.
- Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities, Ring Central implementation and experience required.
- Bachelor’s degree in business management or equivalent with 10 years of call center operations experience required
- HVAC experience needed with Service Titan system knowledge a plus
WANT COMPETITIVE PAY AND GREAT BENEFITS? Look no more, we offer 8 Paid Holidays, Company Paid Basic Life and Long-Term Disability, PTO, Medical, Dental, Vision, supplemental insurance benefits of Accident, Critical Illness, 401(K) Retirement plan, and above all, a great atmosphere with on-going training and teamwork. For additional information or assistance please visit www.conditionedair.com.
