What are the responsibilities and job description for the Senior Manager, Customer Quality and Reliability position at Conductor?
Senior Manager, Customer Quality and Reliability
San Jose, California, United States
Please Note :
To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period.
Advancing the World’s Technology Together
Interested in this role You can find all the relevant information in the description below.
Our technology solutions power the tools you use every day including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future.
We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.
What You’ll Do
The Customer Quality & Reliability (Q&R) role is responsible for collaborating with customers and relevant teams for the implementation of customer metrics, as well as the identification and swift resolution of product quality and reliability issues.
This position has responsibility for Foundry Quality & Reliability related reporting directly to the VP of Engineering. The role includes close collaboration with internal and external stakeholders to meet customer quality requirements.
Key Responsibilities :
- Track and coordinate overall customer requirements and issues for quality and reliability.
- Collaborate closely with customers to address and resolve quality and reliability issues.
- Supervise and identify quality and reliability challenges, developing strong customer relationships to determine the best solutions.
- Develop and maintain business relationships with key design / development / quality and reliability engineers and managers through daily interactions and exceptional customer support.
- Assess customer needs and drive the implementation of the best technical standards internally to compete in the market.
- Communicate customer issues to internal engineering and manufacturing teams to maintain alignment on quality and reliability.
- Partner with key stakeholders to enable solutions for customers.
- Develop and maintain relationships with Samsung Korea HQ counterparts to ensure efficient and accurate communication with the customer.
What You Bring
What We Offer
The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role’s function and location, as well as the individual’s knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance.
This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones.
Base Pay Range :
180,950 - $289,050 USD
Equal Opportunity Employment Policy
Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.
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Salary : $180,950 - $289,050
