Benefits Administration Services Associate II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Benefits Call Center Representative II

Rotating Work Schedule: M-Saturday 8am-6:30pm

Pay Rate: $18 per hour

Full-time with Full Benefits Day One!

We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution.

Join our Benefits Administration Services team and help our valued customers.

About this Role

You will be the initial point of contact for inquiries from potential and existing members with regards to their pensions and other financial benefits.

Provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees in customer service roles. You may periodically provide support through outbound calls as well. Accurately document enrollment requests, status changes, complaints, and grievances. Enter application and enrollment information into a web-based computer system for customers as needed. Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Benefits in this Role:

• $18.00 per hour pay rate (bi-weekly pay)
• On the Job Training
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Basic understanding of a call center environment in a customer service role and quality monitoring processes.

Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

To be successful in this role, you will have:

Requirements:

• High School Diploma/GED
• Must be 18 years of age.
• Ability to successfully pass a criminal background check and drug screening.
• Previous customer service and/or call center experienced.
• Proficiency with MS Office and keyboarding
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• Experience working with healthcare and employer benefits is highly preferred.
• Ability to successfully complete paid training
• Flexibility to work a rotating 8-hour shift between 8am-630pm EST, Monday- Saturday

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $18.00.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.