What are the responsibilities and job description for the Bilingual Call Center Agent - Customer Support Role position at Conduent State & Local Solutions, Inc?
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Call Center Agent. The successful candidate will be responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
Responsibilities:
- Answer questions on various issues such as child support payments history and account histories
- Gather information, research/resolve inquiries, and document customer calls
- Review customer needs and inform customers of services and resources available to them
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work in a fast-paced environment.
