What are the responsibilities and job description for the Bilingual (Spanish & English) Call Center Representative position at Conduent State & Local Solutions, Inc?
Job Title: Bilingual Call Center Agent
We are seeking a highly skilled and motivated Bilingual Call Center Agent to join our team. As a key member of our customer service team, you will be responsible for handling inbound calls from clients in need of assistance.
About the Role:
- Respond to telephone inquiries and concerns using approved procedures and guidelines.
- Address and research customer inquiries, providing accurate and relevant information.
- Gather information, resolve inquiries, and document customer calls.
- Read and interpret documents on file to inform customers of services and resources available to them.
Requirements:
- Bilingual in English and Spanish.
- Typing speed of 35 words per minute.
- Able to work in a fast-paced environment with multiple priorities.
Benefits:
- Competitive hourly pay rate ($19-$21.50 per hour).
- Paid training program with opportunities for career growth.
- Full benefit options, including health insurance, dental and vision coverage, life insurance, retirement savings plan, paid holidays, and PTO or vacation time.
Company Information:
Conduent is an Equal Opportunity Employer committed to diversity and inclusion. We value the health and safety of our associates, their families, and our community.
Salary : $19 - $22
