What are the responsibilities and job description for the CALL CENTER REPRESENTATIVE I position at Conduent State & Local Solutions, Inc?
21.50 / HR Start First day training / First day Employment 3 / 10 / 2025
Great Benefits & Weekends Off
5 Weeks PAID TRAINING
Must be able to work onsite!
Summary : As a Call Center Representative, you will be supporting our clients customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and / or website inquiries from our valued customers but also provide them with exceptional service.?
What you will be doing :
- Respond to all tolling and / or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Process required transactions via mainframe or web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintaining a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Maintaining a thorough knowledge of the company and client programs, policies, and technology.
- Providing support to other positions / operations in cases of heavy workloads or absences.
What you get :
People who succeed in this role have :
Requirements
Join a rapidly growing organization that can support your career goals
Apply Today!
Pay Transparency Laws in some locations require disclosure of compensation and / or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and / or sick time. The estimated salary range for this role is $21.50
Salary : $22
