Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Work at Home

Starting Pay $18/hr

PURPOSE OF POSITION:

The CCA III will assist the EPS Call Center with all aspects of the customer service functions, including receiving inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone. Under the direction of the department supervisor(s) the CCA III will assist with supervisor calls and callbacks, agent chat assistance and assistance with any other related task.

RESPONSIBILITIES:

1. Assists with inbound calls from cardholders with questions or concerns in regard to their Debit card accounts when an escalation is necessary or call volume requires.
2. Assists with supervisor call backs
3. Assists with agent chat assistance
4. Assists with the call center floor to assist representatives with questions or difficult telephone calls.
5. Answers inquiries regarding general dispute process
6. Data entry of disputes when necessary
7. Assist department supervisor and manager in implementation of work assignments. Act as department supervisor in the absence of supervisor/manager.
8. Performs all other duties as assigned.

HOURS

Hours may vary due to 24/7 operation 

• 7 days a week Monday - Sunday.  Eight (8) hour shifts or ten (10) hour shifts.
• Overtime and Saturdays may be required.

EDUCATION/SKILL/EXPERIENCE REQUIREMENTS:

High School diploma or GED. A minimum of 1 year experience in telephone customer service. .  Previous experience in a lead role a plus.  Knowledge of the use of PCs and related software.  Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.

PHYSICAL REQUIREMENTS:

Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Salary : $18 - $0