What are the responsibilities and job description for the Customer Service Representative - Premium Support with Russian Language and English position at Conduent?
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Customer Service Representative - Premium Support with Russian Language and English
What we offer you
- Office-based at our fantastic centre located between Bournemouth and Poole.
- Permanent Contract of Employment
- Salary: £23,909.54 per annum and an opportunity to earn an additional £1066.67 annual performance-based bonus.
- £500 joining bonus as a thank-you for joining Conduent!*
- Guaranteed 40 hours per week - Shift scheduled between 8:00 and 16:30 Monday to Friday with 1 in 4 weekends worked from 9:00 - 17:30.
- Full training – you just to be tech savvy and our trainers will do the rest!
During your working day you will;
- Provide Inbound customer service in Russian / Ukrainian via Phone, Chat and Email around Android apps and hardware, mobile/desktop, payments, cloud storage, accounts, and other end user issues.
- Work on our clients’ modern systems, databases and applications with access to exciting new technology from this leading global technology brand.
- You will have continuous support from our teams of Expert Agents dedicated to help you at any point during your working day.
What we are looking for:
Technical Knowledge
- Knowledge of Android OS and/or iOS
- Knowledge and experience using Cloud storage services is desirable
Communication & Customer Support
- Excellent customer service skills, with a good grasp of understanding customers’ needs by asking appropriate probing questions and who thrives in a team environment
- Excellent verbal, written, grammar and interpersonal communication skills in Russian / Ukrainian & English
- Strong attention to detail, and the ability to communicate in a clear and simple manner, with a proper dose of empathy. A patient, exceptional listener who enjoys problem solving and educating others
Why join us?
- Excellent inductions, paid training and ‘on the job’ support, all you need is to be PC literate.
- Outstanding internal development opportunities for our employees. You can become an advanced level agent or join a function such as Workforce Management, Team Leaders, Trainers and Quality Coaches! In the last year 100% of our promotional roles were filled internally - Your opportunities are endless!
- We have a truly international workforces and are very proud of our engaging workplace.
The extras!
- 28 days paid holiday per annum inclusive of bank holidays, increasing with length of service.
- It’s never too early to start saving for the future with an automatic workplace pension
- Life Insurance, Dental Benefits scheme and Free Eye Tests.
- We take well-being seriously, so you have an Employee Assistance Programme available to you and your immediate family members 24/7.
- Lots of internal promotion opportunities, Apprenticeship Programmes and free access to our global Learning@Conduent platform.
- It’s not all about work! We have a dedicated social committee with a huge variety of activities including; Hiking club, 5 aside football team, charitable initiatives, yoga, language learning and many more.
- Know someone who is looking for a job? You can earn an additional £1500 for every person you refer that joins Conduent!*
If you like the sound of a dynamic, international environment and you take pride in providing outstanding customer service, come and join us at Conduent!
*Terms & Conditions apply.
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
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