IT End User Support Analyst II

IT End User Support Analyst II About the Role Responsible for all IT strategy, development, execution and management activities, supporting secure digital innovation & capabilities both internally and externally. Responsible for day-to-day delivery of technology services to internal and external clients. Services include incident capture and resolution; performance monitoring, tuning and actioning; break-fix resolution; support of operational audits and certifications; and other operational administrative functions such as equipment, circuit ordering and associated activities. Responsibilities Provides onsite end-user support. Installs applications. Manages hardware and software installations and troubleshooting. Mentors junior level desktop support members. Participates in ticket queue management. Provides onsite smart hand support to other technical towers as needed. Installs and configures new hardware. Manages site-level inventory. Manages ticket queue for local support requests. Escalates systems outages or problems that are impacting production. Leads local onsite desktop support members. Validates that tickets are being assigned and worked in appropriate timeframes. Performs other duties as assigned. Complies with all policies and standards. Basic Qualifications for Consideration Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Builds knowledge of the company, processes and customers. Ability to solve a range of straightforward problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction. Requires expanded conceptual knowledge in own discipline and broadens capabilities. Understands key business drivers; uses this understanding to accomplish own work. Impacts quality of own work and the work of others on the team; works within guidelines and policies. Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents. Explains complex information to others in straightforward situations. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Onsite Work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support for our clients and help you grow in your career. Working For You Perks and rewards designed for you: Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Salary : $55,000 - $65,000