What are the responsibilities and job description for the IT Help Desk Support position at CONEQUIP PARTS & EQUIPMENT LLC?
Job Overview
We are seeking a dedicated IT Help Desk Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues, maintaining IT infrastructure, and ensuring a seamless experience for users in an office environment.
Work Location
The schedule will be split between our two office locations in Sanborn, NY, and Depew, NY, providing support across both sites as needed.
Duties
- Provide technical support for Windows operating systems and related applications.
- Troubleshoot software issues and perform software troubleshooting to resolve user problems.
- Log all service requests and update tickets as needed.
Qualifications
- Experience in software troubleshooting and resolving technical issues promptly.
- An openness to learning new technologies.
- Good listening, problem-solving, analytical, and team-working skills.
- Ability to work independently as well as part of a team.
- Understanding of computer networking concepts and IT infrastructure management is a plus.
- A strong working knowledge of computer systems, hardware, and software
Education and Experience
- Associate degree in computer science or related field.
- 2 years of related experience, preferred.
- An equivalent combination of education and experience, or training may be considered.
If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply for this exciting opportunity in our dynamic team.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $20 - $25