Quality Control Technician

Property Maintenance Coordinator

Company Core Values

• Commitment to Success: Driving solutions to completion, ensuring positive outcomes for clients and partners.
• Integrity: Practicing honesty and transparency in everything.
• Innovation: Embracing change and new ideas by encouraging continuous learning and improvement.
• Empathy: Actively listening and valuing everyone's experiences to foster a compassionate and positive environment.
• Effective Communication: Documentation and communication that is clear, concise, timely and collaborative.
  
  

Job Description

The Property Operations Coordinator plays a vital role in managing property conditions, coordinating maintenance, and ensuring smooth operations. This position requires attention to detail, strong communication skills, and the ability to collaborate across departments to maintain high property standards.

Duties And Responsibilities

Property Inspections & Documentation:

• Conduct property inspections (pre-move-in, new property, and eyes-on) and document conditions.
• Capture high-quality photos, create detailed reports, and ensure proper record-keeping.
• Identify necessary repairs, lease violations, and habitability concerns.
• Provide legal documentation for move-outs to determine tenant/owner responsibilities.
  
  

Maintenance Coordination

• Create and manage work orders in Appfolio and LeadSimple.
• Troubleshoot tenant-reported issues to determine if work orders are necessary.
• Communicate with vendors, tenants, and owners to schedule and oversee repairs.
• Ensure invoices are received, reviewed, and submitted for processing.
• Assist with appliance replacements, property turnovers, and maintenance requests.
  
  

Operational Support & Collaboration

• Maintain updated property records and vacancy trackers.
• Work closely with the Leasing, Resident Services, and Maintenance teams.
• Provide updates on property conditions, move-out inspections, and turnover progress.
• Manage key copies, lockboxes, and inventory for maintenance needs.
• Attend meetings and training sessions to contribute to process improvements.
  
  

Effective Communication

• Maintain Clear Documentation: Keep all records clear, concise, timely, and collaborative, aligning with core values.
• Record & Share Findings: Ensure all inspection findings and turnover updates are properly documented and shared with the necessary Pods.
• Review & Update Each Shift: At the start of each shift, review previous inspections, update missing information, and send confirmations.
• Communicate with Leadership: Reach out to the Field Supervisor or Pod Leader with any questions or issues during the day.
• Engage with Stakeholders: When necessary, communicate with tenants or owners to resolve property access or inspection concerns.
• Support Collaborative Decision-Making: Share findings with Pods to determine the next steps and maintain efficient workflows.
  
  

Additional Duties

• Making key copies and maintaining receipts.
• Ordering or picking up mail keys.
• Retrieving and returning lockboxes from properties.
• Posting 24-hour notices with timestamped photo proof.
• Conducting property drive-bys to check conditions, manage utilities, etc.
• Running field errands as needed.
• Managing warehouse inventory.
• Delivering or picking up small appliances.
  
  

Disclaimer: Please note that although this is meant to be a comprehensive list of your duties and responsibilities, you may be assigned other tasks outside of this scope as per company business needs and when required.

Benefits

• Health Care / Dental
• 401(k)
• Bonus Opportunities - Client Google Reviews, Quarterly and Annual
• Additional Paid Time Off for Birthday
• Additional Paid Time Off for Volunteer Work
  
  

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