What are the responsibilities and job description for the Deployment and Technical Support Engineer (Remote) position at Conexess?
Our History :
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200 individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500 / 1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are :
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a large security client in their search for a Deployment & Technical Support Engineer in a remote capacity. This is a full-time opportunity with a competitive compensation package.
We're looking for a talented and experienced Deployment and Technical Support Engineer who can hit the ground running in a fast paced, quickly evolving environment. The position will report to Senior Director of Customer Support and will provide solutions based support to the company's most important customers. This engineer will bring the technical skills required to deploy, troubleshoot, and support products, related technologies, and integrations. Deployment and Technical Support Engineers are the front line in getting customers up and running in a quick and impactful way and support them technically through the lifetime of the customers. Their expertise, combined with their abilities to work with various teams onsite or remotely with the customer, allows them to ensure that customer relationships start off on the right foot.
Responsibilities :
- Work remote or travel if necessary to conduct installation and configuration of platform and its supporting technologies and integration
- Work within customer environments across a variety of teams (IT, networking, security / compliance, etc.) to ensure that platform can be deployed as required in lab, QA, development, and production environments
- Work with internal stakeholders to maintain and innovate existing deployment methods, technologies, and documentation as necessary
- Stay up to date on the latest platform and integration offerings as they affect deployments as well as other technologies like Linux, RDBMS, PKI, Networking
- Coordinate scheduling and availability with internal teams and external partners / customers alike
- Provide deployment-related support as necessary regarding preparations, troubleshooting, etc
- Track data to identify patterns in deployments for eventual identification of common problems, product deficiencies, and future scheduling needs
- Coordinate deployment training with internal employees, partners, and customers as appropriate
- Provide support to customers throughout installation, upgrade, and day-to-day use across a variety of browsers and operating system (Primarily Linux)
- Demonstrate a firm grasp of networking technologies (firewalls, routers, switches) and network protocols (TCP / IP, DNS, SMTP, etc.) by identifying and troubleshooting potential network issues affecting product operations
- Diagnose application behavior as communicated by customers or captured via code output, system logs, Java stack traces, etc.
- Work through complex customer use cases and isolate core issues, whether they are rooted in product, technical, process, or user causes
- Identify customer pain points and communicate needs with appropriate internal parties
- Contribute to the prioritization and communication of customer pain points in a timely fashion
- Work with other Customer Success and Engineering employees to implement scaling efforts (automation, new tool integrations, reporting) as required by a growing customer base
Qualifications :
LI-CB2
LI-Remote
