What are the responsibilities and job description for the Lead Desktop Support position at Conexus Staffing Inc?
We currently have an opportunity for a motivated Lead Desktop Tech to work on an enterprise level project. This position offers the opportunity to work on an essential company-wide initiative. Strong PC knowledge in both OS and Hardware required.
*****Recent client facing desktop experience and requires excellent communication and customer service******
Role and Responsibilities
· Leading through example and coordinating the team.
· Motivating the team and managing deliverables.
· Assisting in completing pre-project checklists to gather customer/project information needed while onsite
· Work within the framework of each division to effectively install the solution in their environment
· Communicate on-site with customer representative / IT
· Troubleshoot issues onsite as needed
· When not deploying, be a member of the support team
· Request training if needed
Onsite Tasks
· Provide daily progress updates
· Maintain progress notes
· Verify network connectivity from server to devices/client machine(s)
· Configure machines following the specified instructions
· Configure client machine(s) with database client
Documentation
· Maintain documentation database for each machine
· Maintain and follow project implementation checklists for each project
· Work with team to develop any new, or changes to existing, instructions
Qualifications and Education Requirements
· Previous Leadership experience managing desktop techs
· Strong written and verbal skills
· Ability to work with multiple groups of people to attain information
· Technical aptitude with computers in a mixed Windows/Novell environment
· A /Network certification a plus
Salary : $33 - $44