Process Engineer

Job Description

In today’s business climate, a majority of a company’s operating knowledge is in people’s heads, paper, or cloud/network drives, and the speed at which they are moving prohibits them from documenting this critical intellectual property. As a result, this leaves a company exposed to disruption in the servicing of their clients and the operating of their business. Our goal is simple: To help companies take control of their Operational IP. To drive quality and consistency, so companies and their customers can thrive.

The Confidence platform enables companies to define and document business processes and derive real time data on the execution of these processes to measure productivity and efficiency. The system incorporates AI to automate certain parts of the process and verify that the work was done correctly. Learn more here: https://confidence.com/

We are a Silicon Valley based technology company re-imagining the way work gets done. The founding team is a product development powerhouse, led by our Founding CEO, who is a seasoned entrepreneur, with exits to Amazon, and the author of the book: Winning @ Product Development.

The Role

Confidence is seeking a Business Process Engineer, who will work directly with Fortune 500 companies to capture and document institutional knowledge using the Confidence application. This is a unique and emerging technology role that includes process engineering/optimization as well as direct client facing exposure (software implementation/adoption).

This will be a client facing role within our growing Confidence Process Engineering team, reporting to our Director of Customer Success.

What you’ll do

• You will work with clients to understand processes performed by stakeholders and translate that into a quality controlled and efficient workflow within the Confidence app.
• You will become an expert user of the Confidence app to provide live product demos to clients and make internal recommendations on product enhancements.
• You will understand milestones, dependencies and exception use cases and suggest where specific Confidence features will be beneficial.
• You will collect and organize information from various sources to make informed recommendations to clients on improving and standardizing their processes.
• You will train stakeholders to use the Confidence app.
• You will be collecting and evaluating client data to create business cases that will drive value with the Confidence app.

Requirements

• Bachelor’s degree
• 1 years of professional experience in process improvement, industrial engineering, business process engineering, or equivalent
• You are inquisitive, structured, and focus on user friendly solutions.
• You are adaptable and agile, and thrive working in a fast-paced, results driven startup environment, with a strong sense of urgency.
• You are organized and have strong communication, relationship building skills, and note taking skills with both external and internal stakeholders
• You have solid analytical and critical thinking skills with the ability to interpret and summarize data in a clear and concise manner with the ability to work confidently in Excel.
• Excellent verbal and written communication skills in professional English.

Bonus

• Bachelor’s degree in industrial engineering or related field
• Proven track record leading projects with measurable success
• Practical experience using SQL, python, or similar languages
• Experience creating and presenting business cases to executives