What are the responsibilities and job description for the Hotel General Manager position at Confidential - Hotel?
Job Summary
The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences while maintaining profitability and efficiency. This role requires strong leadership skills, a passion for hospitality, and the ability to manage a diverse team. The General Manager will be the face of the hotel, fostering relationships with guests and staff alike, while driving the hotel's vision and strategic goals.
Responsibilities
- Lead and manage all hotel departments to ensure smooth operations and high standards of service.
- Oversee guest services and guest relations to enhance customer satisfaction and loyalty.
- Develop and implement strategies for revenue management, budgeting, and financial planning.
- Supervise staff performance, providing training and development opportunities to enhance team skills.
- Monitor hotel performance metrics and implement improvements as necessary.
- Ensure compliance with health, safety, and hospitality regulations.
- Address guest complaints promptly and effectively to maintain high levels of satisfaction.
- Collaborate with marketing teams to promote the hotel’s services and offerings.
- Maintain relationships with vendors, suppliers, and local businesses to support hotel operations.
Skills
- Strong customer service orientation with a focus on guest satisfaction.
- Proven experience in supervising teams within the hospitality industry.
- Background in hospitality management with a thorough understanding of hotel operations.
- Excellent guest services skills with an ability to build rapport with diverse clientele.
- Proficient in guest relations techniques to enhance overall experience.
- Strong budgeting skills with experience in revenue management strategies.
- Familiarity with phone systems and other hospitality-related technologies.
- Passionate about delivering exceptional hospitality experiences while leading by example.
This position offers an exciting opportunity for individuals looking to make a significant impact in the hospitality industry while leading a dedicated team towards success.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Paid training
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Ability to Commute:
- Thief River Falls, MN 56701 (Preferred)
Ability to Relocate:
- Thief River Falls, MN 56701: Relocate before starting work (Preferred)
Work Location: In person
Salary : $50,000