What are the responsibilities and job description for the Help Desk Technician position at Confidential - Job Hiring?
Job Title: Help Desk Technician II
Job Summary
We are seeking an experienced IT technician to join the Help Desk team, providing technical support and ensuring smooth daily operations. This role requires a skilled professional with at least two years of IT support experience. The ideal candidate should have expertise in Active Directory, printer management, hardware/software troubleshooting, IP phone systems, computer imaging, deployment, and project management.
Opportunities for advancement are available based on experience, education, and consistent performance. The organization promotes a collaborative work environment with a strong focus on training and professional development.
Essential Duties and Responsibilities
- Active Directory Management: User account administration, group policies, security permissions, troubleshooting.
- Printer Management: Installation, configuration, troubleshooting, and maintenance.
- Hardware & Software Support: Diagnose and resolve technical issues, perform system updates.
- IP Phone Systems: Configure, troubleshoot, and provide user support.
- Computer Imaging & Deployment: Create and manage system images, deploy new computers.
- Project Management: Assist in system upgrades, implement new technologies, document progress.
- User Support: Provide technical support through various channels, educate users on best practices.
- Documentation: Maintain IT system records, create user guides.
Schedule
Monday – Friday, 8:00 AM – 5:00 PM
Occasionally requires weekends or after-hours work (5%-10%)
Qualifications
- Minimum of 2 years of IT support experience.
- Proficiency in Active Directory administration.
- Experience managing and troubleshooting printers.
- Strong hardware/software troubleshooting skills.
- Familiarity with IP phone systems.
- Experience with computer imaging and deployment.
- Ability to manage multiple projects simultaneously.
- Strong communication and interpersonal skills.
Preferred Education & Certifications
A degree in Information Technology or a related field is preferred, but equivalent experience and certifications will be considered:
- CompTIA A
- CompTIA Network
- ITIL Foundation
- CompTIA Security
- Microsoft Certified: Azure Fundamentals
Physical Requirements
- Extended periods of sitting, typing, and working at a computer.
- Frequent handling of IT equipment.
- Occasional bending, kneeling, and lifting up to 40 lbs.
Salary : $25 - $30
