Director of Training

GENERAL OVERVIEW

The Director of Training is responsible for developing and implementing comprehensive training programs for internal teams, government clients, and external partners. This role requires a deep understanding of government regulations, software technology, and adult learning methodologies to design effective training solutions. The Director will work closely with product, compliance, and customer success teams to align training with business goals and regulatory requirements. This role combines curriculum development expertise with strong leadership skills as you will be responsible for growing, developing, and leading a high-performing training team.

KEY RESPONSIBILITIES

Core duties and responsibilities include the following:

Training Strategy & Development:

• Design and execute a training strategy that aligns with business objectives and regulatory requirements.
• Develop and manage training programs for internal employees, government clients, and partners.
• Ensure training materials comply with government regulations and industry standards.

Content Creation & Delivery:

• Create and oversee the development of training content, including e-learning modules, live workshops, webinars, and documentation.
• Implement training methodologies that cater to different learning styles and technical competencies.
• Maintain an up-to-date knowledge base for software users.

Stakeholder Engagement & Collaboration:

• Partner with product, engineering, marketing, customer success, customer experience and compliance teams to ensure training is aligned with software updates and policy changes.
• Collaborate with Product Owners to align training content with product updates and releases.
• Engage with government agencies, regulatory bodies and industry to ensure training meets required standards.
• Act as a liaison between training and executive leadership to align training initiatives with company goals.

Performance Measurement & Improvement:

• Develop key performance indicators (KPIs) to assess training effectiveness.
• Collect and analyze feedback to continuously improve training programs.
• Implement and/or maintain technology solutions (e.g., LMS platforms) to streamline training delivery and tracking.

Team Leadership:

• Build and lead a team of training professionals, fostering a culture of collaboration, learning, and growth.
• Provide coaching, mentorship, and professional development opportunities to team members to enhance their skills and capabilities.
• Set clear performance expectations, conduct regular performance evaluations, and recognize and reward team achievements.

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES

• Bachelor's degree in Education, Instructional Design, or a related field; Master's degree preferred.
• 8 years of experience in training, instructional design, or learning & development, preferably in a software or government-regulated industry.
• Strong background in developing and delivering both technical and compliance-related training

• Proven experience in curriculum development, instructional design, or training management.
• Strong understanding of adult learning principles and training methodologies.
• Ability to work cross-functionally and influence stakeholders at all levels.
• Excellent leadership, communication, and collaboration skills with the ability to manage remote employees.
• Strong project management and organizational skills with the ability to manage multiple projects simultaneously.
• Proficiency in learning management systems (LMS) and e-learning authoring tools is a plus.
• Highly adaptable and able to thrive in a fast-paced, dynamic environment.
• Experience creating service offerings associated with software as a service (SaaS), maintenance agreements, and big data.
• Experience in budgetary development and oversight experience. Working knowledge of budgets, forecasting and metrics.
• Cannabis industry experience a plus.
• Certifications in instructional design, compliance training, or project management (e.g., CPTM, PMP) preferred.