What are the responsibilities and job description for the Automotive Service Manager position at Confidential?
Service Manager opening in Marquette, MI. You would contribute to our overall vision by developing and maintaining trust with our customers that will build long-term relationships.
The Service Manager is responsible for running an efficient and profitable service department. The Manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.
ESSENTIAL DUTIES:
- Recruit, build, train, and maintain a quality service organization.
- Forecast sales, gross profit, and expenses.
- Direct & schedule the activities of department employees.
- Serve as liaison with factory representatives.
- Handle all customer complaints.
- Maintain highest possible standards of workmanship; advise technicians and advisors of dealership CSI on a monthly basis.
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Maintain reporting systems required by general management and the company.
- Ensure that all service department employees arrive and depart at established times and follow company policies and procedures.
- Collect accounts receivable for service work.
- Know and understand all the manufacturer’s warranty policy and procedures, working daily with technicians for timely submission and payment.
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance, Dental, Vision
- Life insurance
- Paid time off
Job Type: Full-time
Benefits:
- Employee discount
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Work Location: In person
