What are the responsibilities and job description for the Bank Helpdesk Support Analyst position at Confidential?
JOB TITLE: Bank Employee Helpdesk Support Analyst
REPORT TO: SVP IT Manager
DEPARTMENT: Information Technology/Operations
Job Summary: We are seeking a Bank Employee Help Desk Specialist to join our team. This role serves as the primary contact for Bank associates regarding bank processes, procedures, and our technology network.
Key Responsibilities:
- Provide timely and effective support to bank staff experiencing issues with banking applications.
- Respond to user inquires via phone, email and ticketing system, diagnosing problems and offering solutions.
- Escalate complex issues to senior support staff or vendors as needed.
- Guide users through application functionalities and features.
Qualifications:
Experience: 1-2 years of experience in branch banking, new account and teller experience a plus.
Technical Skills
- Basic understanding of banking applications and systems.
- Basic understanding of computer hardware.
- General understanding of banking concepts and terminology
- Familiarity with FISERV, Sageworks or other digital solutions is a plus.
Problem-Solving Skills: Excellent analytical and problem-solving skills, with the ability to think and collaborate to find solutions for employee issues.
Communication Skills: Strong communication skills, both written and verbal, with the ability to explain technical information clearly to non-technical users.
Customer Service: A customer-centric attitude and a dedication to providing exceptional support to bank employees.
Teamwork: Ability to work effectively within a team and collaborate with various departments.
Organizational Skills: Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Required)
- Help desk: 1 year (Required)
- Banking: 1 year (Required)
Ability to Commute:
- Oklahoma City, OK (Required)
Ability to Relocate:
- Oklahoma City, OK: Relocate before starting work (Required)
Work Location: In person
