What are the responsibilities and job description for the Desktop Support Technician / Helpdesk Analyst - Cloud & Client Services position at PCI?
PCI Energy Solutions, is a thriving global company where you can impact millions of lives every day. Our Software helps protect the environment and lowers utility bills by optimizing energy and utility company operations. We're hiring and growing in locations throughout the U.S. with our headquarters located in Norman, OK; We also have international offices in Peru and Mexico. We put a high value on work-life harmony by offering flexible working hours and remote work. You can work from home full-time or come into the office on a need basis.
PCI Energy Solutions is seeking a technical, detail-oriented and motivated Desktop Support Technician/Helpdesk Analyst to join our team. This entry-level position offers the opportunity to learn and grow in the field of hardware, and software management. The ideal candidate will possess a positive attitude, excellent communication skills, and a desire to help and support end user IT needs.
Responsibilities:
- Prepare, install, configure and ensure ongoing usability of desktop and laptop computers, printers, phones, other equipment, and software for all PCI employees.
- Diagnose and resolve technical issues with hardware and software.
- Maintain equipment and software inventory and collaborate with accounting to order new as needed.
- Maintain Windows Deployment Services (WDS) infrastructure.
- Collaborate with vendors on equipment maintenance.
- Create user accounts and manage system access control using Active Directory and/or Entra ID.
- Perform regular maintenance to ensure systems are up-to-date and secure.
- Train and orient staff on use of hardware and software.
- Maintain documentation, instructional guides and system updates.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Participate in scheduled on-call rotations to provide 24/7 support as needed.
- Other duties as assigned.
Skills and Qualifications: Required:
- Certifications like CompTIA A , Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft IT Support Specialist Professional, or equivalent.
- Strong attention to detail and ability to follow procedures accurately.
- Technical knowledge of operating systems, hardware, software and applications.
- Basic proficiency in Windows and MAC operating systems.
- Basic knowledge of Networking.
- Excellent Customer Service and Communication skills.
- Excellent Problem-Solving and Time Management skills.
- Positive attitude and eagerness to learn new technologies.
- Flexible availability to support a 24/7 on call rotation.
Beneficial:
- 2 years of experience as a Desktop Support Technician.
- 2 years of customer service experience in an IT organization.
- Bachelor’s degree Information Technology or a related field, or equivalent experience.
- Familiarity with Jira/Confluence
EO Statement
PCI is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. PCI is also committed to compliance with all fair employment practices regarding citizenship and immigration status
