What are the responsibilities and job description for the Chief Operating Officer (COO) position at Confidential?
Chief Operating Officer (COO)
About the Company
Prestigious golf course based in North Carolina
Industry
Hospitality
Type
Privately Held
Founded
1988
Employees
51-200
About the Role
The Company is seeking a General Manager / Chief Operating Officer to lead its premier membership club. The successful candidate will be responsible for all aspects of the club's operations, including developing and implementing policies and procedures, managing the day-to-day work of various departments, and ensuring the highest quality standards to enhance the member experience. This role requires a leader with a strategic mindset, strong financial discipline, and the ability to balance the needs of long-established and new members. The GM / COO will also be expected to collaborate with the Board, drive the club's success, and create a culture of continuous evolution to excellence. Candidates for the GM / COO position at the company should be highly energetic individuals with a proven track record in club or high-end resort management. A minimum of 7 years of progressive leadership experience in a similar setting is required, along with a passion for service excellence and a strong operational management background. The role demands a leader who is disciplined, inspirational, and visionary, with the ability to attract, develop, and engage a high-performing team. Financial acumen, experience in strategic planning, and a focus on member and community engagement are essential. The ideal candidate will be a creative problem solver, a thought partner with the Board, and will embody the inclusive and warm hospitality culture of the club. A bachelor's degree in Hospitality Management is preferred, and industry certifications are encouraged.
Travel Percent
Less than 10%
Functions
- Operations
- General Management
- Strategy
