What are the responsibilities and job description for the Chief Operating Officer position at UNC Health?
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Summary
The Chief Operating Officer (COO) will provide strategic leadership and operational oversight for UNC Health Physicians (UNCHP), a large and complex physician practice group affiliated with UNC Health. The COO is responsible for driving operational excellence, ensuring financial sustainability, and fostering a culture of innovation and collaboration. This role will oversee physician recruitment and physician outreach. Collaborating with operational leaders, this role delivers a positive and synchronized patient experience in all areas of scheduling and registration and provides oversight of the Virtual Practice program. This role will ensure efficient and effective delivery of high-quality patient care in all areas of oversight, while fostering a culture of continuous improvement.
Responsibilities :
1. Leads UNCHP patient experience by directing patient access strategies including the system contact center, registration and front-end operations.
2. Oversees physician recruitment and physician outreach functions. Ensures access, service, and outreach to referring providers and physician practices across the state.
3. Leads development of the Virtual Practice program and its continued evolution in support of UNC Health goals and initiatives.
4. Develop and implement a strategic vision for UNC Health Physicians that aligns with UNC Health's goals. Collaborate with leadership to execute initiatives and oversee operational planning and budgeting.
5. Lead operational excellence at UNCH Physicians ensuring efficient patient care, practice management, and administrative functions. Optimize resources for maximum productivity and cost-effectiveness. Drive continuous improvement for enhanced quality and patient satisfaction.
6. Develop and execute comprehensive financial plans and budgets. Track and analyze key financial metrics to ensure organizational sustainability and optimal performance.
7. Foster a collaborative and supportive environment for physicians and other healthcare professionals. Facilitate effective communication and collaboration among physicians and administrative staff. Support physician development and leadership training.
8. Drive innovation and technology adoption to improve patient care and operational efficiency. Explore new opportunities for growth and expansion. Stay abreast of industry trends and best practices.
9. Leading People - Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Encourages workforce engagement by building a commitment to excellence and by promoting the organization's vision internally and externally. Delegates' responsibility clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Leads in a deliberate and predictable way and operates with transparency. Treats sensitive or confidential information appropriately. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods. Manages and resolves conflicts and disagreements in a constructive manner.
10. Leading Change - Acts as a catalyst for organizational change. Influences others to translate vision into action. Brings about strategic change, both within and outside the organization, to meet organizational goals. Establishes an organizational vision and implements it in a continuously changing environment. Is open to change and new information and rapidly adapts to new information, changing conditions, or unexpected obstacles. Deals effectively with pressure and remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Formulates objectives and priorities, and implements plans consistent with the long-term interests of the organization. Capitalizes on opportunities and manages risks. Takes a long-term view and builds a shared vision with others.
11. Results Driven - Exceeds organizational goals and customer expectations. Makes decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Delivers high-quality services and is committed to continuous improvement. Fosters a culture of safe and compassionate patient care. Makes well-informed, timely decisions, even when data are limited or solutions produce unfavorable results. Positions the organization for success by identifying new opportunities and builds the organization by developing and improving services. Leads the budgeting process. Uses cost-benefit thinking to set priorities, monitors expenditures in support of programs and policies, and identifies cost-effective approache
Other Information
Other information :
Education Requirements :
- Master's degree required.
Licensure / Certification Requirements :
Professional Experience Requirements :
Knowledge / Skills / and Abilities Requirements :
Job Details
Legal Employer : STATE
Entity : Shared Services
Organization Unit : UNC Physician Admin
Work Type : Full Time
Standard Hours Per Week : 40.00
Work Assignment Type : Hybrid
Work Schedule : Day Job
Location of Job : US : NC : Chapel Hill
Exempt From Overtime : Exempt : Yes
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and / or to apply for a career opportunity.
