Community Association Manager

Job Summary:

An Association Community Manager is responsible for providing the overall supervision of a community association. The Community Manager interacts with internal and external customers including homeowners, vendors, board members, committee members, as well as staff. This is a full-time position.

Essential Duties and Responsibilities:

· Travel to client associations in order to attend board meetings, perform inspections, conduct walk-throughs and attend community events as needed and per the management agreement

· Prepare agendas, update management reports, and compile documents and copies for Board meeting packages

· Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents

· Update homeowner and association information in files

· Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures

· Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed

· Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement

· Ensure community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.

· Review monthly financial reports and ensure management summary is submitted to the association Board of Directors

· Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation

· Attend all Board, Annual, and Financial Meetings, others as required

Other Duties and Responsibilities:

· Monitor corporate and client delinquency rates and collections process for account portfolio

· Ensure and work with the Board of Directors and insure they are aware of all actions involving the Association

· Maintain unit and contract files relating to the operations of the Association

· Manage routine and special project vendors including procurement as well as performance evaluation as contracted

· Oversee staff as contract provides

· Oversee and produce the financial obligations, to include creating the annual budget, process in accordance with office processes and procedures

· Other duties as assigned

Knowledge and Skills:

· Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.)

· Knowledge of community homeowner's associations

· Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners

· Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.)

· Proficiency in conflict resolution techniques

· Professional customer service skills

· Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities

· Self-motivated, proactive, detail oriented and a team player

· Time management and time critical prioritization skills

· Ability to keep workspaces organized and maintained

· Ability to interpret verbal and/or written instructions at a proficient level

· Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team

· Knowledge of company policies, procedures, and forms

· Partner with multiple stakeholders, for example assistant community managers, vendors, peers, clients

· Must be able to work effectively with others in person and in group setting

· Must be able to prioritize, manage time, and meet deadlines

· Must be able to communicate effectively and professionally on phone, email, and in-person

· Must be able to operate general office equipment (copier, fax, phone systems, etc.)

· Must be able to pass a Background Check and Drug Screen

· Valid Driver's License Required

Education and Experience:

· Bachelor's Degree Preferred

· 3-5 years of Community Association Experience Preferred

· CMCA Required, AMS Preferred

Working Conditions:

· Typical office environment as this is not a remote position

· Frequent social interaction

Physical Requirements:

Must be able to sit, stand, walk, kneel, reach with hands and arms, stoop, crawl, talk, hear, push, pull, grasp, use hands and fingers, have clear vision and lift up to 25 pounds.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person

Salary : $50,000