What are the responsibilities and job description for the Customer Service position at Confidential?
Leading Freight Forwarding company is looking for a dynamic Logistics Customer Service Agent for their Ontario branch!
The Customer Service Agent facilitates the shipment of cargo via air transport. They are responsible for receiving shipping instructions and following customer specific guidelines in the preparation and transmission of export transactions. This includes processes from booking through confirmation of shipping.
What this position offers you:
- A fantastic working environment at a leading freight forwarding company!
- Great room for advancement and growth!
- Casual working environment
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsibilities of the position include, but are not limited to, the following:
- Fields incoming calls from existing and prospective customers
- Resolves matters concerning orders, returns, shipments and products in a professional manner
- Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
- Processes customer orders, credits, complaints, returns, inquiries
- Verifies information items, shipping methods and availability of products
- Establishes new business opportunities with potential customers through cold calling, telemarketing, provide leads, networking and customer referrals
- Promotes company products and services, including outsourcing of anodizing, paint, fabrication based upon an understanding and demonstrated competency of company capabilities and product knowledge
- Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders
- Collaborates with department managers/representatives to help execute commercial, and key account strategies
- Uses market knowledge and sales skills to make pricing recommendations to management
- Performs other required tasks as assigned.
#COR1
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Shift:
- 8 hour shift
Application Question(s):
- What are you looking for in salary?
- How soon are you available to start?
- This is not a remote opportunity. Are you able to reliably commute to Ontario, CA area?
Experience:
- High Call Volume: 1 year (Required)
- Customer Service: 2 years (Preferred)
Work Location: In person
Salary : $18 - $22
