What are the responsibilities and job description for the CUSTOMER SERVIE REPRESENTATIVE position at Confidential?
Your position as a customer service representative is to be the first person to answer the phone and to interact with our customers and to provide them information in response to inquiries about our products and services and to handle and resolve any questions or concerns. Excellent communication abilities and data entry skills are essential to service the customer in a friendly, polite, professional, and expeditious manner.
Duties will include (but not be limited to) the following :
- Receiving phone calls
- Returning phone calls
- Order taking
- Suggesting other products and specials
- Taking detailed messages
- Transferring calls
- Answering customer questions
- Managing customer concerns
- Opening new customer accounts
- Handling calls with speed and professionalism
- Working on acquiring new business
- General clerical work
