What are the responsibilities and job description for the Dental Front Office Manager position at Confidential?
- Answering phones and messages from the answering service.
- Provide answers to patients’ questions regarding activities in the treatment room and direct them to relevant persons for more clarifications.
- Writing to them where necessary to follow up with payment or sending out reminders that they need to be seen for routine check-ups or further dental treatment.
- Use CareStack to book, switch and cancel appointments. Get appointments for patients from providers and inform both parties about cancelled appointments
- General administration tasks, such as photocopying, scanning, faxing, printing and sorting/filing/sending forms.
- Handling payment from patients (cash, cards and checks).
- Register new patients in line with acceptable standards of the office.
- Follow and comply with OSHA and HIPAA standards.
- Guide patients with their required patient forms.
- Explain clinical procedures to patients in the best of your ability or refer to someone who can in order to clear whatever doubts they might have had.
- Inform patients of the various dental services offered by the office.
- Ensure that patients stick to scheduled appointments to avoid clash between patients.
- Keep patients’ records from unauthorized persons to ensure their privacy and guaranty their safety.
- Keep financial records of patients’ billings.
- Confirm appointments and recalls in line with office protocols.
- Sort out patients’ files when they visit the office, for instance at the end of each day its best to print. the next day to be prepared for copay and planned treatment
- Check insurance eligibility prior to appointment.
- Verify insurance information and provide patients with information on their copays.
- Monitor the schedule to be sure it’s full, sometimes double booked. In most cases the providers help set their daily goals.
- Duties are not exclusive to the list above; other duties may be assigned as needed by the team.
Job Type: Full-time
Pay: $28.00 - $34.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $28 - $34
