Director of Operations

WHO WE ARE:

The Director of Operations provides strong leadership by effectively managing multi-unit fast food restaurants and driving business growth. The Director of Operations is an exceptional communicator, both written and verbal, with established presentation and facilitation skills. A dynamic individual capable of attracting interest and enhancing knowledge in varied subject matters with consistent intensity. This person will assist in developing and implementing systems, programs, processes, training strategies, and tactics to support various organizational goals. Responsible for maintaining and protecting the company’s core values.

This position is responsible for the operations and staff members for their assigned restaurant, including the District Managers and General Managers. The Director of Operations is responsible for leading and directing restaurant operations toward achieving the overall strategic objectives of the company and specific areas. The Director of Operations develops positive relationships with direct reports through frequent and substantial one-on-one coaching to establish goals and objectives for personal and professional growth. Inspires team members to attain goals and pursue excellence.

WHO YOU ARE:

• Personable, results-oriented self-starter, a go-getter.
• Team contributor and leader who thrives in a fast-paced setting.

HERE’S WHAT YOU WILL BE DOING:

As an integral member of the Operations Team, this position is responsible for:

• Execution of all company policies, procedures, programs, and systems.
• Ensuring achievement of restaurant objectives is reached in all areas while following all company guidelines.
• Ensuring compliance with all federal, state, and local laws and ethical business practices.
• Providing leadership, direction, training, and development to subordinate managers and crewmembers. Ensuring standards for product quality, equipment, and performance are maintained.
• Initiating recommendations on purchases of new equipment and improvements to business property.
• Overseeing reporting and monitoring of organizational performance metrics. Ensuring that relevant financial data is presented to Executive Leadership.
• Managing budget and controlling expenses effectively.
• Developing, monitoring, and reporting on operating costs within functional areas. Alerting management of cost and labor overruns. Making recommendations and implementing solutions to related problems.
• Advising District and General Managers on labor issues, including safety, security, employee relations, scheduling, training, grievances, etc.
• Ensuring Managers and supervisors are adhering to company policy and administering practices in a fair and equitable manner.
• Hiring, training, developing, and appraising staff effectively. Taking corrective action as necessary on a timely basis and in accordance with company policy. Consulting with human resources as appropriate.
• Partnering with Human Resources in any investigations that arise in the area and working with HR to finalize and make decisions on any action to be taken.
• Being available to work an open schedule as needed and able to work long hours, holidays, and weekends.
• Traveling for business purposes as needed.

HERE’S WHAT EDUCATION & EXPERIENCE YOU WILL NEED:

• Bachelor’s degree or any equivalent combination of education and work experience.
• Experience in leadership roles.
• Experience in a management role within the restaurant industry, preferred.
• High hygiene standards for cleanliness in the work environment.
• Customer service-focused mindset.
• Knowledge of managing a quick-service or full-service chain restaurant organization, human resources laws and regulations, and employee relations skills.
• Proficiency in MS Office (Word, Excel, Outlook, and PowerPoint).

HERE’S WHAT SKILLS & KNOWLEDGE YOU WILL NEED:

• Minimum 10 years of restaurant operations experience.
• Proven track record and success managing multiple units/stores.
• Experience working in a Quick Service Restaurant, multi-unit environment.
• Proficiency in restaurant operating, back-of-house, and point-of-sale systems preferred.
• Advanced ability to communicate, influence, and negotiate decisions while motivating staff.
• Advanced ability to create and implement given strategic direction.
• Ability to work in a team environment.
• Advanced understanding of the function’s structure and policies with an intermediate understanding of the structure and policies.
• Advanced understanding of budgetary concepts and procedures.
• Advanced understanding of the performance review process.
• Advanced understanding of portfolio management, including input to output, decision-making processes, logical sequence of activities, interdependencies between activities/tasks, deliverable prioritization, and timelines.

SOME PERKS & BENEFITS (Based on eligibility requirements):

• The Scholarship Fund Program provides scholarships ranging from $1,000 to $50,000 to team members, their families, and high school seniors.
• An emergency fund provides short-term financial assistance to employees who experience hardships and need emergency relief due to natural disasters, illness, fires, or other unexpected events.
• A discount program that includes savings on glasses, hearing aids, weight loss programs, step-tracking devices, shoes, and more.
• A provider finder/cost estimation tool, allowing members to find in-network providers and get a cost estimation before a visit.
• A wellness program where earning points for goals like step achievements can be redeemed for wellness-related items.
• A pregnancy planning tool that helps track fertility, baby growth, milestones, and more.

The company reserves the right to conduct a background check of its employees, and employment may be conditioned on satisfactory results.

We are an equal opportunity employer.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday

Application Question(s):

• This locations requires for you to live/relocate to Omaha, NE. Are you willing to relocate?

Experience:

• QSR - Restaurant Management: 5 years (Required)

Ability to Relocate:

• Omaha, NE: Relocate before starting work (Required)

Work Location: On the road

Salary : $90,000 - $110,000