What are the responsibilities and job description for the Field Service Coordinator & Customer Service- On Site position at Confidential?
Efficiently plan daily schedules for service technicians with either customers or contracted service providers, ensuring prompt attendance to service requests.
Handle incoming service calls effectively, addressing customer inquiries and providing timely assistance.
Craft accurate quotations for service projects including emergency, scheduled calls, and preventative maintenance agreements, with a robust follow-up system to guarantee customer satisfaction.
Oversee the progression of service jobs, ensuring their completion within the stipulated timeframe and accurate invoicing.
Liaise with warehouse staff to confirm the availability of necessary parts for scheduled service jobs.
Monitor and manage all periodic maintenance agreements to ensure they are executed timely.
Manage administrative duties such as entering service data, generating reports, updating client records, and conducting follow-ups on customer satisfaction surveys.
Ensure quick acknowledgment of customer communications through emails, texts, and calls.
Resolve customer complaints effectively, employing keen attention to detail and problem-solving abilities.
Uphold a high standard of professionalism, integrity, and reliability in all interactions with both customers and team members.
