Front Desk Patient Coordinator

Who we are: Friendly, passionate and hardworking orthodontic office dedicated to providing a great patient experience each visit.

What we want: A Super-Star....a people person (fun, bubbly, personable) who is great at multi-tasking with a knowledge of computers and the ability to problem solve. Must be a proactive, innovative, dedicated, dependable and organized super star at our front desk who makes patients feel comfortable and at home. Experience is a plus but for the right candidate willing to train. Bilingual is a plus. This superstar will be trained on our office software, policies and procedures.

Hours: Monday- Friday with Fridays being a half day

Saturday: Half day one Saturday of each month

Job duties:

• Greet patients and check patients in and out
• Answering new and existing patients phone calls and questions
• Verify, modify and enter patients information into various systems
• Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
• Create and maintain a proper and efficient flow of patients on the schedule
• Properly allocate payments from patients into accounts.
• Collects payments by accepting check or charge payments from customers
• Create and maintain an inviting and positive atmosphere for patients
• Knows all essential aspects of our business operations.
• Verifies insurance by reviewing and recording customer information and operating insurance portal.
• Monitors lobby and work area determine customer flow
• Facilitates correspondence with customers.
• Acts as the site liaison for the services and sales center.
• Works collaboratively with other staff, managers, and resources.

Salary: negotiable based on experience

Benefit Conditions:

• Waiting period may apply

This Job Is:

• Open to applicants who do not have a college diploma

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you a people person? Open, easy to talk to, enjoy putting smiles on your customers faces?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $20 - $24